Cart is empty Shipping & Return Policy
Shipping Policy
At Commerce Craft LLC, we’re committed to getting your order to you quickly and safely. Please review our shipping details below:
- Carriers: We ship using trusted carriers—USPS and UPS.
- Standard Shipping: A flat rate of $8.99 is applied to all orders under $200.
- Free Shipping: Enjoy free shipping on any order over $200.
- Processing Time: Orders are processed and shipped within 1-3 business days (excluding weekends and holidays).
- Tracking: Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your delivery.
Shipping times may vary based on your location and the carrier selected.
Return Policy
We want you to be delighted with your purchase. If you are not completely satisfied, our return policy is designed to be straightforward:
Eligibility:
- Returns are accepted within 30 days of delivery.
- Items must be in new, unused condition with all original tags and packaging intact.
- Some items, such as perishable goods or personal care items, may not be eligible for return. Please check product details for exceptions.
Return Process:
- Contact Us: Email our customer service team at [your email address] with your order number and reason for the return to obtain a return authorization.
- Packaging: Pack the item securely, including the original receipt or proof of purchase.
- Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
Refunds:
- Once we receive and inspect your return, a refund will be processed to your original payment method within 7-10 business days.
- Please note that the original shipping fee is non-refundable unless the return is a result of our mistake.